Support
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At a glance: Email support@voder.ai for general questions. For a data concern email privacy@voder.ai. For a security vulnerability email security@voder.ai. We aim to reply within two business days.
I have a question or something looks wrong
Email support@voder.ai. We reply best-effort within two business days. To help us answer quickly, please include:
- What you asked your AI tool, without personal or financial details;
- What went wrong, described in your own words;
- What you expected to see.
Do not email passwords, sign-in codes, connection tokens, customer names, account numbers, financial figures, or screenshots containing them. We will tell you if we need more information and how to share it safely.
I’m worried about how Voder handles my data
Email privacy@voder.ai. We reply best-effort within two business days. The short answers are in our Privacy Policy and How we handle your data. If those do not answer your question, write in and we will follow up.
I think I found a security vulnerability
Please email security@voder.ai so the issue is not disclosed publicly before it is patched. Our timelines:
- Acknowledge the report within 7 calendar days.
- Initial assessment (in scope, severity, planned fix) within 14 days.
- Ship a fix within 90 days for confirmed vulnerabilities, with most resolved sooner.
Read more about Voder’s controls and current evidence limits on the Voder security page.
Common questions
What can Voder see in my Xero?
Voder can read your accounts and reports. It cannot change, add, or delete anything in Xero. The full list is on the How we handle your data page.
How do I disconnect Voder from my Xero?
Sign in to Xero, open Settings, choose Connected apps, find Voder, and click Disconnect. Voder will no longer be able to read your accounts.
How much does the founding offer cost?
It costs A$9.90 per connected Xero organisation per month, including GST where applicable. A newly connected organisation gets 24 hours of local Voder access before subscription. A new subscription starts a 7-day Stripe trial. Existing issued access dates do not change.
Has paid billing started?
Paid billing starts only when an organisation owner chooses to subscribe through Voder’s Stripe-hosted checkout. If that checkout is not available, Voder will not charge you or end access under the founding offer.
What happens after local access, a trial or a paid period ends?
When paid access opens, an owner can subscribe for continued access. Without a current subscription, Voder stops answering questions from that organisation’s Xero data. Voder then removes its app connection from Xero after Xero confirms the connection is gone. It does not change or delete your accounting records in Xero.
Voder keeps the account, organisation, sharing, invitation and feedback records. Ending access is separate from deleting an account. This lifecycle starts only after Voder sends the relevant notice and makes checkout available. Reconnecting later depends on available Xero connection capacity.
How do I cancel a subscription?
When subscriptions are available, an organisation owner can cancel before the next billing date. Cancellation stops the next charge. Access continues until the end of the current trial, transition or paid period. Email support@voder.ai if you need help.
Is the demo using my real data?
No. The demo signs you in to a shared, fake-data Xero Demo Company. Your own Xero is never connected until you choose to connect it. Every screen in the demo is marked as demo data.
How do I delete my Voder account?
Sign in to the Voder dashboard and choose Delete account, or email privacy@voder.ai for help. Voder will close the account, delete the data that can be deleted, and attempt to remove its Xero connection.
We may keep limited billing or legal records as described in the Privacy Policy. You can also remove Voder directly in Xero under Connected apps.
If you cannot find what you need above, email support@voder.ai and we will help.
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