Support
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At a glance: Email support@voder.ai for general questions. For a data concern email privacy@voder.ai. For a security vulnerability email security@voder.ai. We aim to reply within two business days.
I have a question or something looks wrong
Email support@voder.ai. We reply best-effort within two business days. To help us answer quickly, please include:
- What you asked your AI tool;
- What it answered (a screenshot or a copy-paste is fine);
- What you expected to see.
I’m worried about how Voder handles my data
Email privacy@voder.ai. We reply best-effort within two business days. The short answers are in our Privacy Policy and How we handle your data. If those do not answer your question, write in and we will follow up.
I think I found a security vulnerability
Please email security@voder.ai so the issue is not disclosed publicly before it is patched. Our timelines:
- Acknowledge the report within 7 calendar days.
- Initial assessment (in scope, severity, planned fix) within 14 days.
- Ship a fix within 90 days for confirmed vulnerabilities, with most resolved sooner.
The full policy is in our security policy on GitHub.
Common questions
What can Voder see in my Xero?
Voder can read your accounts and reports. It cannot change, add, or delete anything in Xero. The full list is on the How we handle your data page.
How do I disconnect Voder from my Xero?
Sign in to Xero, open Settings, choose Connected apps, find Voder, and click Disconnect. Voder will no longer be able to read your accounts.
Is the demo using my real data?
No. The demo signs you in to a shared, fake-data Xero Demo Company. Your own Xero is never connected until you choose to connect it. Every screen in the demo is marked as demo data.
How do I delete my Voder account?
Email privacy@voder.ai and we will close your workspace and delete your sign-in record. Disconnecting from Xero (above) is a separate step; do both if you want both.
If you cannot find what you need above, email support@voder.ai and we will help.
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